返金ポリシー

Return & Refund Policy

We want every purchase at Yolaraco to be a positive experience. While we strive to meet your expectations with every order, we understand that returns or exchanges may occasionally be necessary. This policy explains how returns, refunds, and exchanges are handled.

Shipping & Delivery Information

Order Processing Time: 1–2 business days (Monday to Friday)
Estimated Shipping Time: 5–15 business days (Monday to Friday)
Estimated Total Delivery Time: 15–20 business days (Monday to Friday)
Free Shipping: Available on all orders within the world

Delivery timelines are estimates and may vary due to factors outside our control (for example: carrier delays, customs processing, holidays, or weather events).

Key Information

  • Return Window: Returns are accepted within 30 days from the delivery date

  • Return Shipping Costs: The customer is responsible for return shipping fees (unless otherwise stated below)

  • Restocking Fee: No restocking fee is charged

  • Refund Processing Time: Refunds are processed within 7 days after the returned item is received and inspected

  • Exchanges: Available within the same 30-day return period

  • Governing Terms: This policy is subject to our Terms of Service

Return Eligibility & Instructions

Returns must be requested within 30 days of the delivery date. Requests submitted after this period cannot be accepted.

To initiate a return, please contact our support team at SUPPORT@YOLARACO.COM. You will receive step-by-step return instructions from our team.

Returned items must meet the following conditions:

  • Items must be unused, unworn, and unwashed

  • All original tags must be attached

  • Items must be returned in their original packaging

Please ensure your return package is securely packed and shipped using a reliable courier. Customers are responsible for all return shipping costs unless otherwise stated in this policy.

Restocking Policy

We do not charge any restocking fees for returned items.

Refunds

Once your return has been received and inspected, your refund will be issued to the original payment method used at checkout. Refunds are typically processed within 7 days after the return is approved.

Please note that original shipping fees (if applicable) are non-refundable.

Exchanges

If you would like to exchange an item, please contact us at SUPPORT@YOLARACO.COM and include your order number along with the details of the item you wish to exchange.

Exchanges are available within 30 days of delivery, provided the item is unused, unworn, and returned with all original tags and packaging. Our support team will assist you throughout the exchange process.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at SUPPORT@YOLARACO.COM. Once an order has been shipped, cancellations are no longer possible.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at SUPPORT@YOLARACO.COM and include clear photos of the issue.

In these cases, we will cover all return shipping costs. Upon receiving and verifying the returned item, you will be offered either a replacement or a full refund.

Contact

For any questions regarding this Return & Refund Policy, please contact us:

Email: SUPPORT@YOLARACO.COM
Website: https://yolaraco.com/